The India Post Payments Bank (IPPB) on Friday announced the nationwide rollout of Aadhaar-based face authentication for customer transactions, a move aimed at enhancing ease of access and financial inclusion for the elderly, differently-abled and those facing biometric authentication issues.
Developed under the framework of the Unique Identification Authority of India (UIDAI), the feature enables customers to carry out banking services using facial recognition, eliminating the need for physical biometrics like fingerprints or one-time passwords (OTPs).
“This is not just a technological enhancement but a commitment to dignified and inclusive banking,” said IPPB Managing Director and CEO R Viswesvaran. “With Aadhaar-based face authentication, we are ensuring that no customer is left behind due to limitations in fingerprint or OTP-based verification.”
The feature supports a range of services including account opening, balance inquiries, fund transfers, and utility payments. It is expected to make banking faster, contactless, and safer—especially during health emergencies where physical contact poses risks.
The IPPB said the new authentication system aligns with the government’s Digital India and Financial Inclusion missions. Customers across rural and urban India will benefit, particularly those with worn-out fingerprints or limited access to smartphones.
The bank, established in 2018 under the Department of Posts, Ministry of Communications, operates through a vast network of around 1.65 lakh post offices and over 3 lakh postal employees. Its digital model leverages India Stack technologies to offer paperless and presence-less banking services at the doorstep, serving over 11 crore customers across 5.57 lakh villages and towns.