In a bid to make airports more responsive to travelers, the Ministry of Civil Aviation has launched Yatri Sewa Diwas 2025. The initiative was kicked off from Hindon Airport by Rammohan Naidu, Minister of Civil Aviation. He said, “Prime Minister Narendra Modi … has reshaped the very idea of governance over the past 11 years, anchoring it in service of the people. Drawing inspiration from this vision, we in aviation see every passenger as our priority … It is a celebration of our growth as well as a reaffirmation of our commitment to make every journey seamless and dignified …” The launch also included free medical check-ups and health awareness drives, especially for women travellers under the Swastha Nari, Sashakt Parivar Abhiyan.
Before this initiative, airport passenger services had been steadily improving under schemes like UDAN, but many travelers still reported gaps in basic amenities, health safety, and inclusivity, especially for women, senior citizens, and smaller or newer airports. There was limited standardization of passenger-oriented services across airports and uneven availability of features such as health camps, WiFi, cleanliness, and awareness activities. Yatri Sewa Diwas is meant to address those inconsistent experiences by making passenger welfare visible and measurable.
Now, under the campaign, airports across India are observing a range of service-oriented measures. At Hindon, for instance, passengers are receiving health check-ups, there are awareness programs, cultural welcoming, tree planting, quiz competitions, and decorations. The initiative includes outreach to taxi drivers, senior citizens, and students. Another priority announced is that all airports will soon be WiFi-enabled under the Digital India Mission, intended to standardize digital access for travelers everywhere.
The angle here is service equity: Yatri Sewa Diwas tries to put passenger welfare and dignity on equal footing with infrastructure growth. It signals that growth in aviation, not just in flight numbers but also in the comfort, safety, and inclusivity of travel, is considered part of progress. By targeting health awareness, women travellers, senior citizens, and people working at or around airports (taxi drivers, etc.), the campaign spreads responsibility and benefit beyond just those flying.
If all this works as planned, travelers could begin to see consistent improvements: comfortable waiting areas, better hygiene, reliable WiFi, responsive staff, safer travel for vulnerable groups, and more humane airport experiences. The challenge will be ensuring follow-through: each airport needs capacity, staff training, maintenance, monitoring, and feedback loops to turn Yatri Sewa Diwas from a symbolic effort into lasting change.