The RailOne mobile application has crossed 4.76 crore downloads and is recording an average of around 10 lakh ticket bookings every day, reflecting the growing adoption of digital services among railway passengers.
The figures were shared by Union Minister for Railways, Information & Broadcasting and Electronics & Information Technology Ashwini Vaishnaw in a written reply to a question in the Lok Sabha on Wednesday.
Launched on July 1, 2025, RailOne brings several passenger-facing Indian Railways services together on a single platform. These include reserved and unreserved ticket booking, platform ticketing, train enquiry, PNR status, journey planning and RailMadad.
According to data available as of August 2, 2026, the app handles around 10 lakh ticket bookings daily, comprising approximately 2.79 lakh reserved tickets and 7.24 lakh unreserved tickets.
The application uses a single sign-on (SSO) facility, allowing passengers to access multiple railway services without having to download separate applications or maintain multiple passwords.
NTES handles over 6 crore enquiries daily
The minister also highlighted the performance of the National Train Enquiry System (NTES), which provides passengers with near real-time information on train movements, schedules, arrivals and departures.
Introduced in 2000, NTES offers services such as Spot Your Train, Live Station, Train Schedule and Trains between Stations through its website, mobile applications, railway enquiry counters and the nationwide 139 enquiry number.
The system currently handles more than 6 crore enquiries every day and around 80,000 concurrent users.
The NTES Android application has recorded more than 4.5 crore downloads, while its iOS version has crossed 16 lakh downloads, as of August 1, 2026.
The availability of near real-time train information through digital platforms has helped reduce passengers’ dependence on railway enquiry counters, thereby cutting queues and waiting times.
Online ticketing gains ground
Digital ticketing has also expanded significantly over the years. Around 89 per cent of reserved tickets are now booked online, compared with approximately 49 per cent in 2013-14.
For unreserved tickets, bookings through non-counter modes have increased to nearly 39 per cent, indicating a gradual shift towards digital ticketing.
The Railways has also streamlined refunds for online tickets in case of train cancellations. Under the Next Generation E-ticketing (NGeT) system, refunds for cancelled trains are automatically initiated after the scheduled departure time, with the applicable amount credited to the passenger’s bank account.
However, this automatic refund facility currently applies only to online e-tickets. Passengers holding counter-issued tickets are required to approach a Passenger Reservation System (PRS) counter to claim refunds.
The RailOne app is positioned by the Railways as a single digital platform aimed at simplifying access to railway services and reducing the need for passengers to use multiple applications.
