National Consumer Helpline Archives

August 22, 2025 3:27 PM

E-commerce leads refund grievances with 3,594 cases and Rs 1.34 crore refunds, says NCH

The e-commerce sector recorded the highest number of refund-related grievances, with 3,594 cases in July 2025, resulting in refunds worth Rs 1.34 crore, the Ministry of Consumer Affairs, Food & Public Distribution said on Friday. Overall, the Na...

July 4, 2025 3:15 PM

National Consumer Helpline refunds Rs 7.14 crore to consumers in two months

The National Consumer Helpline (NCH) has helped consumers secure refunds totalling ₹7.14 crore over the past two months, according to the Ministry of Consumer Affairs. The Department of Consumer Affairs said the amount was facilitated through the ...

February 7, 2025 2:43 PM

AI-enabled National Consumer Helpline sees 10-fold surge in grievance calls

The Government of India’s Department of Consumer Affairs has launched an AI-enabled National Consumer Helpline (NCH) system that has revolutionized consumer grievance redressal. The adoption of this advanced system has led to a remarkable increase ...

December 23, 2024 4:26 PM

National Consumer Day 2024: Union Minister Pralhad Joshi to launch key initiatives to boost consumer protection

This year’s theme, "Virtual Hearings & Digital Access to Consumer Justice," aligns with efforts to enhance consumer protection in an increasingly digital world. Key initiatives will be launched during the event to protect consumers and promote...

October 1, 2024 9:02 PM

National Consumer Helpline empowers consumers to address grievances

The National Consumer Helpline (NCH), a flagship project of the Department of Consumer Affairs, is playing a pivotal role in supporting consumers across the country. The helpline has been established to assist consumers in addressing a variety of iss...