GITEX GLOBAL 2023, the Middle East’s most prestigious technology event, is abuzz with excitement as virtual agents steal the spotlight. With the promise of revolutionizing industries and transforming customer experiences, virtual agents are emerging as the frontrunners at this year’s conference.
A virtual agent is a software program that uses artificial intelligence (AI) to simulate conversation with humans. Virtual agents are also known as chatbots, intelligent virtual assistants, and conversational AI. They are often used in customer service to answer questions, provide support, and resolve issues. Virtual agents can also be used for other purposes, such as sales, marketing, and education.
Virtual agents work by understanding the intent of the user’s query and responding with the appropriate information or action. They can do this by using a variety of AI techniques, including natural language processing (NLP), machine learning, and deep learning. NLP allows virtual agents to understand the meaning of human language, machine learning allows them to learn from past interactions, and deep learning allows them to perform complex tasks such as translating languages and generating text.
The event concludes on October 20, and attendees can expect more breakthroughs and announcements in the realm of virtual agents and other emerging technologies.
By Vinod Kumar (Dubai)
