India Post recorded a sharp rise in revenue to ₹15,373 crore in the financial year 2025–26, marking one of the strongest financial performances in its 170-year history, Union Minister of State for Communications Chandra Sekhar Pemmasani said on Monday.
In an interview with DD India, Pemmasani said the department witnessed an unprecedented single-year revenue increase of ₹2,100 crore in FY26, compared to the historical annual growth trend of ₹200–300 crore. India Post’s revenue stood at around ₹11,500 crore in 2016.
The Minister attributed the turnaround to a dual-pronged strategy involving top-down target setting and accountability, along with workforce engagement at the grassroots level. He also credited Union Communications Minister Jyotiraditya Scindia for introducing structural reforms and addressing operational bottlenecks within the department.
India Post’s parcel and logistics services registered 70 per cent growth during the year, driven by technology integration and expanded partnerships with e-commerce platforms. According to the Minister, parcel revenue, which stood at around ₹600 crore earlier, now has the potential to reach ₹10,000 crore.
The department has introduced OTP-based deliveries, SMS tracking, UPI-enabled payment systems and B2B partnerships with e-commerce companies to strengthen logistics operations. Route rationalisation measures have also been implemented to improve delivery timelines.
Following pilot projects, India Post launched 24-hour and 48-hour Speed Post delivery services across six metro cities, backed by public awareness campaigns. Pemmasani said logistics and parcel services are emerging as the department’s key growth area as traditional letter mail volumes continue to decline.
As part of its modernisation plans, India Post is investing ₹5,800 crore under the Advanced Postal Technology initiative under IT 2.0 to create fully digital end-to-end postal services.
The initiative aims to enable citizens to purchase savings instruments and insurance products such as Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) online, download digital certificates instantly and receive maturity payments directly into bank accounts without visiting post offices.
The Minister said postal savings accounts, which currently offer around 4 per cent interest, could see wider adoption through increased digital accessibility. The IT 2.0 system will also include facial recognition-based access, e-KYC, Aadhaar integration and cloud security compliance.
India Post Payments Bank (IPPB) currently distributes nearly ₹45,000 crore annually through Direct Benefit Transfer (DBT), making it one of the country’s largest last-mile welfare delivery networks. IPPB personnel equipped with biometric devices and mobile technology provide doorstep banking and payment services in rural areas.
The department is also implementing the Sukanya Samriddhi Scheme in saturation mode, with 3.8 crore girls enrolled under the scheme so far. Women-centric savings products, SHG linkages and rural savings accounts are being promoted through the Gramin Dak Sevak network comprising around 2.5 lakh personnel.
Alongside digital reforms, India Post has launched large-scale workforce training programmes focused on customer interaction, service delivery and sales skills as part of a broader behavioural transformation initiative.
Urban post offices are also being modernised with investments of ₹60–70 lakh per facility, featuring digital counters, Aadhaar updation services and shared workspaces. Next-generation post offices are being developed in universities and educational institutions with digital and youth-focused infrastructure, while rural expansion efforts remain focused on saturation coverage of postal and financial services.
