The Department of Administrative Reforms and Public Grievances (DARPG) organised the 20th National e-Governance Webinar (NeGW) on the theme, “Government Process Re-engineering by use of technology for Digital Transformation (Central Level)”, showcasing two National Award-winning digital governance initiatives.
The webinar was chaired by Avanish Kumar Mishra, Joint Secretary, DARPG, and featured AgriStack of the Ministry of Agriculture and Farmers’ Welfare and e-Jagriti of the Ministry of Consumer Affairs, which were recognised under the Central Level Initiatives category of the National Awards for e-Governance 2026.
The initiatives highlighted the role of technology-enabled process re-engineering in improving efficiency, transparency, accessibility and citizen-centric public service delivery.
AgriStack
Dr Pramod Kumar Meherda, Additional Secretary, Department of Agriculture and Farmers’ Welfare, presented the Gold Award-winning AgriStack initiative, a Digital Public Infrastructure aimed at modernising agricultural governance and service delivery across the country.
AgriStack is built around three core registries—the Farmers’ Registry, Crop Sown Registry and Geo-referenced Village Maps—which provide a digital foundation for verified farmer identification, land holdings and information on crops sown.
The initiative follows a federated architecture under which the registries are created, owned and managed by States and Union Territories while ensuring interoperability across the national agricultural ecosystem.
The Digital Crop Survey is operational across 31.36 crore plots in 648 districts, while more than 10 crore unique Farmer IDs have been created and 5.52 lakh geo-referenced village maps completed. The Farmer IDs are also being integrated with major government programmes, including PMFBY, PM Asha, MahaDBT and MSP procurement.
The initiative seeks to strengthen transparency, enable verified delivery of government schemes and reduce dependence on fragmented and manual processes through technology-driven reforms.
e-Jagriti
Shri G. Mayil Muthu Kumaran, Deputy Director General, National Informatics Centre, presented the Silver Award-winning e-Jagriti initiative, which aims to transform consumer dispute resolution through a unified national digital ecosystem.
The platform connects the National, State and District Consumer Commissions and replaces fragmented legacy systems with a standardised, end-to-end digital workflow covering online filing, digital scrutiny, payment processing, hearings, orders and disposal of cases.
It also supports virtual and hybrid hearings, automated cause lists, real-time notifications, analytics dashboards and mobile application access, enabling consumers and other stakeholders to digitally access and manage consumer dispute resolution processes.
The initiative has helped convert traditionally paper-based and time-consuming procedures into a more seamless digital system, reducing physical visits and manual intervention while improving transparency, accessibility and efficiency in consumer dispute redressal.
The webinar saw participation from more than 1,200 officials, including representatives of Central Ministries, State Governments, district and local bodies, administrations from across the country and DARPG officials.
At the conclusion of the webinar, Hari K Bhatt, Deputy Secretary, DARPG, delivered the vote of thanks. He thanked the speakers and participants and encouraged States, districts, local bodies and Central Ministries to examine the showcased initiatives for adoption and replication in their respective areas of governance.
The webinar underscored the importance of technology-enabled Government Process Re-engineering in transforming public service delivery and strengthening efficient, transparent, accessible and citizen-centric governance.
